Integrated Client Solutions World-Class Nearshore Contact Center in Mexico
- Professional bilingual workforce (English/Spanish)
- Strategic location in Mexico, minutes from San Diego
- Reduce operational costs without sacrificing quality
About Us
Building world-class nearshore operations for growing businesses
Our Identity
Integrated Client Solutions (ICS) is a world-class Contact Center specialized in helping businesses establish high-performance, cost-effective operations in Mexico. We provide the infrastructure, talent, and expertise needed to scale your customer service, sales, and technical support operations.
Professional Workforce
Bilingual, result-oriented professionals trained to your standards
Performance Metrics
Data-driven approach with clear KPIs and continuous improvement
Security & Compliance
Robust data protocols, security measures, and regulatory compliance
Our Nearshore Advantage
What We Do
Comprehensive contact center solutions tailored to your business needs
Financial Services
- Debt Collection (1st & 3rd Party)
- Loan / Lease Service
- Placement Management
Customer Service
- Customer Support
- Partnership Building
- Relationship Management
Sales
- Merchant Cash Advance
- Lead Generation
- Validation & Survey Calls
IT Development & BPO
- Business Process Outsourcing
- Programming & Testing
- Order Processing
Inbound / Outbound
- Inbound & Outbound Calls
- Upselling Campaigns
- Web Fulfillment
Technical Support
- IT Support
- Chat & Email Support
- Multi-Channel Assistance
Our Advantages
Why businesses choose ICS for their nearshore operations
Cost Reduction
- 50%-70% savings on labor costs vs U.S.
- Reduced operational expenses
- Globally competitive rates
- Transparent pricing structure
Total Management Control
- 100% control over processes and protocols
- Direct supervision of performance metrics
- Your standards, your way
- Real-time reporting and analytics
Capacity & Efficiency
- Increased revenue through operational capacity
- Improved service levels
- Compliance with established processes
- Scalable workforce solutions
Bilingual & Bicultural Team
- Professional English/Spanish speakers
- Cultural alignment with U.S. markets
- Motivated and trained workforce
- Continuous professional development
World-Class Infrastructure
- State-of-the-art call center facilities
- Robust IT infrastructure
- Secure telephony and network systems
- Redundant power and connectivity
Strategic Location
- Minutes from San Diego, California
- Same time zones as U.S. West Coast
- Easy access for site visits
- Large talent pool for recruitment
Our Team
Experienced leadership driving operational excellence
Operational Team
George Olea
Director of Operations / President
Key Responsibilities:
- Daily operations management
- Account performance oversight
- Internal and remote staff management
- Strategic planning and execution
Current Clients
Proven results with satisfied partners
Empire Recovery Services
Debt CollectionResults Achieved:
"ICS exceeded our expectations and is highly recommendable for any business looking to scale efficiently."
Increase Capital Funding
Alternative LendingResults Achieved:
"Working with ICS has transformed our operations. The cost savings allowed us to reinvest in growth while maintaining exceptional service quality."
— CEO & Partners
Transparent Pricing
Simple, all-inclusive turn-key rates
Agent
- Professional bilingual agent
- All benefits & insurance
- Full training support
- Infrastructure included
- IT support included
Team Lead
- Experienced team leadership
- All benefits & insurance
- Performance monitoring
- Infrastructure included
- IT & QA support
Supervisor
- Senior management oversight
- All benefits & insurance
- Strategic planning
- Infrastructure included
- Full operational support
What's Included:
Start-Up Investment:
Terms & Conditions:
- Minimum 1-year contract
- Minimum 40 hours per week
- Weekly billing (Net 7 days)
- Additional services quoted separately
Ready to Get Started?
Let's establish your world-class nearshore team
Review Proposal
We'll discuss your specific needs and requirements
Define Requirements
Together we'll establish goals, metrics, and processes
Sign Agreement
Finalize terms and begin onboarding process
Launch Operations
Your dedicated team starts delivering results